5. Troubleshooting PROBLEM POSSIBLE CAUSE SOLUTION The device is turned off. Press the Stop button on the auxiliary The product does not respond to the auxi- side panel. liary side panel The product is unplugged or disconnec- ted. Connect the device to the mains. The batteries of the remote control are Replace the batteries. (See 4.1.4). The product does not respond when pres - dead. sing the remote control or the leds of the remote control do not switch on The batteries of the remote control are not Verify that the batteries are placed in the . correct position (See 4.1.4). properly placed. * Allleds in the remote control are blinking. The batteries in the remote control are Replace the batteries. running low. Th e device is turned off. Press the Stop button on the auxiliary side panel. The product does not respond when pres- The remote control is not connected to the Connect the remote control. (See 2.2.1) sing the remote control and the leds in the e-bidet. functions area of the remote blink. The remote control cannot be connected to the e-bidet. (The batteries are new and * they are correctly placed). No function activates and a beep can be The user is not seated properly and the heard sensor is not working. Correct your position. * . The water flow is lower than usual and the The water outlets in the tip might be bloc- Descale the tip (See 4.1.2) and reset the lights blink three times every 5 seconds. ked due to limescale. product. (See 3.6) * The pre-set cleaning time of 2 minutes has This is normal. Activate the cleaning expired. function again. The infrared sensor has stopped detecting Th e cleaning function stops. the user. If the position during use is too Sit down correctly. Reactivate the cle- forward, the device might stop detecting aning function. * the user. Failure of power supply. Verify the electrical system or unplug and plug in the cable to the mains. Not enough water is entering the In- Verify there is w ater supply from th Wash®. The shut-off valve is closed e or mains and reset the product (See 3.6). th ere is a general supply failure. Not enough water is entering the In- Clean the water filter (See 4.1.3) and re - The cleaning function stops and the lights Wash®. The water inlet filter is blocke d . set the product (See 3.6). blink twice every 5 seconds. Not enough water is entering the In- Wash®. The inlet flexible hose is pinched Reposition the inlet flexible hose and re- or bent. set the product (See 3.6). * Not enough water is entering the In- Wash® for no previous reason. * The cleaning function stops and the lights The water outlets of the tip might be bloc- Descale the tip of the nozzle and reset blink twice every 5 seconds. ked due to limescale or there is a blockage i the product (See 3.6). n the water circuit. * The cleaning function stops and the lights The water has heated up excessively. Reset the product (See 3.6). blink 4 or 5 times every 5 seconds. * Th e cleaning water is not warm. The water is adjusted to room temperatu- The water is adjusted to room tempera- re. ture. The cleaning water is not warm and the The water heating tank is not working. Reset the product (See 3.6). light s blink 6 times every 5 seconds, * 21